Final Sale
No Returns or Exchanges: Items marked as final sale are non-refundable and ineligible for exchange. Exceptions to this policy will be granted solely for defective, damaged, or incorrectly shipped items.
Returns Exchanges
All returns, exchanges or refund requests must be processed through popuppaddlesnm@gmail.com
You have 30 calendar days to return/exchange an item from the date of purchase.
To be eligible for a return/exchange, your item must be new, unused and contain all original packaging and accessories.
Rubber, nets, and balls cannot be returned if opened, unless the item is defective.
Apparel cannot be returned if worn or washed.
A receipt or proof of purchase must be presented to make a return or exchange.
Please note that additional shipping and handling charges will apply. If the return or exchange is a result of our error or defect, you will not be charged for return shipping and handling.
Shipping
Customers are responsible for all shipping costs incurred on all returns or exchanges. Shipping costs are non refundable.
Collect on Delivery (COD) shipments will not be accepted.
Items that are deemed to be unacceptable for resale cannot be refunded. Please ensure that items are properly packed to protect against damage during delivery.
If return or exchange is the result of our error or defect, shipping costs will not be incurred.
Refunds
Upon receipt and inspection of your returned items, you will be notified regarding your refund.
If approved, a refund will then be issued within 7 business days.
Refunds will only be made to original method of payment.
Shipping costs are nonrefundable unless the return is a result of defect.
Contact Us
If you would like to start a return, exchange, or refund on your purchase, or have any questions regarding the return or exchange process, please email us at popuppaddlesnm@gmail.com. Please provide your order number and we will contact you in regards to your return.
